Terms and Conditions – Consultations and Message-Based Support

1. Definitions

·       Client: The person who books and pays for the service.

·       Consultation: A 1:1 Zoom session charged at a flat rate or included in a support package.

·       Message-Based Support: Written guidance via WhatsApp, available during Buckinghamshire school term times, with response limits set by the chosen package.

·       Contract: The agreement between the Client and Great Expectations Education.

·       Force Majeure: Events outside our control (e.g. illness, technical failures, or government disruption).

2. Services Offered

·       Consultations provide personalised guidance via Zoom (typically 55 minutes per session).

·       Message-Based Support includes a set number of WhatsApp replies per week, depending on the chosen tier. Messages can be sent at any time, and responses are provided within the agreed boundaries of the package.

·       These services are educational in nature. They are not legal advice, diagnosis, or therapy.

3. Communication & Contact

·       Support is offered via email and WhatsApp.

·       WhatsApp support is flexible and designed to work around family life. This is not a live or urgent service. Replies will be given as soon as the consultant is next available, always within the agreed limits.

·       Clients are responsible for keeping their contact details up to date.

4. Fees & Payment

·       Consultations cost £80 for 55 minutes. Message-Based packages are billed at the start of each half term based on the chosen support level.

·       Payment is via BACS. Late payments may delay or pause service and will incur interest (15% per month under the Late Payment of Commercial Debts Act).

·       Weekly package fees:

·       - Intro Support – £8/week (1 reply/week)

·       - Light Support – £18/week (2 replies/week + 1 Zoom consult at start)

·       - Moderate Support – £30/week (3 replies/week + 1 Zoom consult at start)

·       - Plus Support – £45/week (5 replies/week + 1 Zoom consult per half term)

·       Unused replies or Zoom consultations do not roll over.

·       Zoom consults can be added to any package at £80 per 55-minute session.

5. Cancellations & Missed Sessions

·       Zoom sessions missed or cancelled by clients are non-refundable unless an emergency occurs.

·       If the consultant cancels, a reschedule or refund will be offered.

·       Missed WhatsApp message opportunities are not refunded or carried over.

6. Support Boundaries

·       Support is only available during Buckinghamshire school term times.

·       Each package includes a defined number of WhatsApp responses per week.

·       This is not a real-time or emergency service. Replies will be provided when the consultant is next available.

7. Confidentiality & Data

·       All personal data is handled under UK GDPR.

·       Client identities are confidential and never shared without written consent.

·       Resources shared remain the intellectual property of Great Expectations Education and are for personal use only.

8. Limitation of Liability

·       Clients remain responsible for decisions taken as a result of advice.

·       Outcomes are not guaranteed. Great Expectations Education is not liable for any losses or dissatisfaction following sessions.

·       The consultant is not a medical, legal, or mental health professional.

9. Termination

·       Either party may terminate the service with notice.

·       No refund is given for partial term packages.

·       Services may be ended if boundaries are breached, invoices are unpaid, or inappropriate behaviour occurs.

10. Updates & Legal Jurisdiction

·       Terms may be updated with 30 days’ notice for material changes.

·       Clients agree to check periodically for updates.

·       All agreements are governed by the laws of England and Wales. Disputes will be resolved under English jurisdiction.