Privacy Policy

OVERVIEW

I protect the privacy of all who share personal data with me via email, post, text, phone or my website: greatexpectationseducation.uk

I will only collect and use personal data in ways that are described in this policy. I have strict policies and procedures in place to protect your data when you send it to me, and when I process it to provide you with the services you have requested.

The data you provide me will be used only for the efficient provision of agreed upon services and it will not be shared with anyone else unless explicitly stated in this document.

I am registered with the Information Commissioner’s Office, the regulator of the Data Protection Act 1998 and abide by its requirements.

INTRODUCTION

This Privacy Policy outlines Great Expectations Education’s practices with respect to information collected from users who access my website at greatexpectationseducation.uk (”Site“) or otherwise share personal information with me (collectively: ”Users“).

Responsible authority within the meaning of data protection laws, in particular the General Data Protection Regulation (GDPR): United Kingdom.

USER RIGHTS

You may request to:

Receive confirmation as to whether or not personal information concerning you is being processed and access your stored personal information, together with supplementary information
Receive a copy of personal information you directly volunteer to me in a structured, commonly used and machine-readable format
Request rectification of your personal information that is in my control.
Request erasure of your personal information
Object to the processing of personal information by me
Request to restrict processing of your personal information by me
Lodge a complaint with a supervisory authority

However, please note that these rights are not absolute and may be subject to my own legitimate interests and regulatory requirements.

If you wish to exercise any of the above rights or receive more information, please contact my Data Protection Officer (“DPO”) using the details provided below:

Email: greatexpectationsed@gmail.com
Post: The Rectory, Chenies, WD3 6ER

WHY DO I COLLECT YOUR DATA?

Processing of your personal information (i.e. any information which may potentially allow your identification through reasonable means; hereinafter ” Personal Information “) is necessary for the performance of our contractual obligations towards you and providing you with my services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which I are subject.

When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.

I may collect your data for the following reasons:

To communicate with you as a response to an email, web enquiry, text or telephone call;
To supply you with the services and products you request;
To provide you with ongoing communications
To comply with statutory requirements for bookkeeping, auditing and accounting
To comply with professional standards regarding retaining assessment documents

WHAT INFORMATION IS COLLECTED?

I collect two types of data and information from Users.

The first type of information is unidentified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“ Non-personal Information ”). I am not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of this Site. I may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).

The second type of information is Personal Information, which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes:

Device Information: I collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the Site.
Registration information: When you register with my Site, or complete a form on the Site, you will be asked to provide me certain details such as: full name; email or physical address, and other information.
Payment information
For tuition purposes:
- Personal information – contact details (email address, phone numbers and home address), name of student and parent
- Age, date of birth, year group, school attended
- Anything else the parent feels is relevant to private tuition e.g. information about medical conditions, allergies, special educational needs including diagnosed learning difficulties
- Information about difficulties experienced, early life, school information
- Assessment scores, writing assessments, copies diagnostic report provided by parents.
- Details of regular session booked
- I will also keep records of your child’s sessions with me in the form of notes, lesson plans, and some marked work. This information is stored either as paper copies or electronically and will not be shared with any third parties unless I am legally required to do so. Names, phone numbers and email addresses are stored in my email contacts and on a spreadsheet on my password protected computer and pass code protected mobile phone. Paper copies are stored in a locked filing cabinet.

HOW IS YOUR INFORMATION RECEIVED?

I receive your Personal Information from various sources:

When you voluntarily provide me with your personal details in order to register on my Site
When you use or access our Site in connection with your use of my services
When you voluntarily provide me with hard copies of any of the above data, or via telephone, sms or email
From third-party providers, services and public registers (for example, traffic analytics such as Google or Facebook)

HOW IS THE INFORMATION USED?

I do not rent, sell or share Users’ information with third parties, except as described in this Privacy Policy.

I may use the information for the following:

Communicating with you – sending you notices regarding my services, providing you with technical information and responding to any customer service issue you may have
To communicate with you and to keep you informed about our latest updates and services
To serve you advertisements when you use our Site (see more under “Advertisements”)
To market my website and services (see more under “Marketing”)
For statistical and analytical purposes, intended to improve the Site

In addition to the purposes listed in this Privacy Policy, I may share Personal Information with my trusted third-party providers, who may be located in different jurisdictions across the world, for any of the following purposes:

Hosting and operating this Site
Providing you with my services, including providing a personalised display of this Site
Storing and processing such information on my behalf
Serving you with advertisements and to assist in evaluating the success of our advertising campaigns and help retarget any of our users
Providing you with marketing offers and promotional materials related to this Site and my services
Performing research, technical diagnostics or analytics

I may also disclose information if I have good reason to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce my policies, including investigations of potential violations thereof; (iii) investigate, detect, prevent or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of me, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case I find it necessary in order to enforce intellectual property or other legal rights

I will not share this information without permission from the parents – or tutee, if over 18, unless I am legally required to do so. On occasions, I may share sections of a teaching materials or data that has been anonymised and any identifying information removed, amongst professionals for the purpose of appraisal, evaluation, sharing good practice or training. I may share anonymised reports with PATOSS for their evaluation and assessment.

HOW LONG DO I KEEP YOUR DATA?

I will retain your personal information for as long as necessary to provide my services, and as necessary to comply with my legal obligations, resolve disputes and enforce our policies. I will comply with the legal requirement to destroy outdated, unused or unnecessary information at the earliest reasonable opportunity. This will vary depending on the services provided. If you have subscribed to my website I keep your data until you no longer want to remain on the list. You can unsubscribe at any time. I keep copies of assessment reports, (stored electronically), and test papers for the time required by law and as advised by our professional bodies. This may vary over time, but at the time of writing this policy it is until the learner is aged 25. I keep the details of those who have received tuition for a year after tuition has ceased.

I may rectify, replenish or remove incomplete or inaccurate information, at any time and at my own discretion.

Under GDPR, the data subject has the right to access and amend any of their personal data that I hold. You are entitled to view, amend, or delete the personal information that I hold. Email your request to greatexpectationsed@gmail.com

It is assumed that on completing the details on my terms and conditions, you consent to me holding the information about your child on file until 12 months after tuition with me ends.

For child protection reasons, I meet you, as the parent, before tuition begins and ask for your consent to hold information for your child and permission to tutor. Communication regarding booking, invoicing etc. between myself and you is via email, and occasionally text message or phone call.

The GDPR introduces a duty on all organisations to report certain types of data breach to the Information Commissioner’s Office (ICO), and in some cases, to individuals. In the event of a data breach, I will notify the ICO of a breach where it is likely to result in a risk to the rights and freedoms of individuals – if, for example, it could result in discrimination, damage to reputation, financial loss, loss of confidentiality or any other significant economic or social disadvantage.

COOKIES

This Site uses cookies and other technologies in my related services, including when you visit my Site or access my services.

A “cookie” is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences and making the interaction between you and my Services quicker and easier. Cookies are also used to compile statistical data on your use of my Services.

The Site uses the following types of cookies:

‘session cookies’ , which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed;
‘persistent cookies ‘, which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where I need to know who you are for repeat visits, for example to allow me to store your preferences for the next sign-in;
‘third-party cookies’ , which are set by other online services who run content on the page you are viewing, for example by third-party analytics companies who monitor and analyse my web access.

Cookies do not contain any information that personally identifies you, but Personal Information that is stored about you may be linked, by this Site, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

I use a tool which is based on the Google Analytics technology to collect information about your use of the Site. The tool collects information such as how often users access the Site, which pages they visit when they do so, etc. The tool does not collect any Personal Information and is only used by my Site hosting and operating service provider to improve the Site and services.

HOW IS YOUR INFORMATION SAFEGUARDED?

Great care is taken in implementing and maintaining the security of the Site and your information. I require any third party to comply with similar security requirements, in accordance with this Privacy Policy . I store the information collected about you electronically and on paper. Electronic data is kept in a secure GoogleDrive account. Hard copies of documents are stored securely in a locked filing cabinet. Although I take reasonable steps to safeguard information, I cannot be responsible for the acts of those who gain unauthorised access or abuse our Site, and I make no warranty, express, implied or otherwise, that I can always prevent such access. When you engage in my services I use email or file sharing to transfer data, using password protection if it contains sensitive or highly confidential information. After you use my services, I may reach out asking you to provide feedback via my website. This feedback is optional and any information you provide will stored securely in the manner detailed above.

THIRD-PARTY COLLECTION OF INFORMATION

This policy only addresses the use and disclosure of information I collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, I encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to.

This Privacy Policy does not apply to the practices of companies that I do not own or control, nor to individuals whom I do not employ or manage, including any of the third parties which I may disclose information to as set out in this Privacy Policy.

TRANSFER OF DATA OUTSIDE THE EEA

Please note that some data recipients may be located outside the EEA. In such cases I will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.

I may use a third-party advertising technology to serve advertisements when you access the Site. This technology uses your information with regards to your use of the Services to serve advertisements to you (e.g., by placing third-party cookies on your web browser).

You may opt out of many third-party ad networks, including those operated by members of the Network Advertising Initiative (“NAI”) and the Digital Advertising Alliance (“DAA”). For more information about this practice by NAI and DAA members, and your choices regarding having this information used by these companies, including how to opt-out of third-party ad networks operated by NAI and DAA members, please visit their respective websites: http://optout.networkadvertising.org/#!/ and http://optout.aboutads.info/#!/.

MARKETING

I may use your Personal Information such as your name, email address, telephone number, etc. for the purpose of providing you with promotional materials concerning my services which I believe may interest you.

To respect your right to privacy, within such marketing materials I provide you with the means to opt out of receiving further marketing offers from me. If you unsubscribe, I will remove your email address or telephone number from my marketing distribution lists.

Please note that even if you have unsubscribed from receiving marketing emails from me, I may send you other types of important email communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.

CORPORATE TRANSACTION

I may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.

MINORS

I understand the importance of protecting children’s privacy, especially in an online environment. Under no circumstances shall I allow the use of my services by minors without prior consent or authorisation by a parent or legal guardian. If a parent or guardian becomes aware that his or her child has provided me with Personal Information without their consent, he or she should contact me at greatexpectationsed@gmail.com

HOW CAN YOU WITHDRAW YOUR CONSENT?

You have the right to have your personal data erased. You can withdraw your consent by contacting the me by email. Please note that this right is not absolute – I am required to hold certain data for legal and accounting reasons.

You may also unsubscribe from my website as described in the marketing section of this document.

HOW CAN YOU GET ACCESS TO YOUR PERSONAL DATA?

If you want to know what personal data I have about you or your child, you can ask me for details of that personal data and for a copy of it.

UPDATES OR AMENDMENTS TO THIS PRIVACY POLICY

I reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the “Last modified” section. Your continued use of the Platform, following the notification of such amendments on this website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

HOW TO GET IN TOUCH

If you have any general questions or concerns about the Site or any of the information I collect about you and how I use it, you can contact: